Service Desk Specialist

The position and role shall deliver related services to agents within set standards and service level. Compliance with prevailing Insurance Act 1996, Financial Services Act 2013, PIAM, Bank Negara guidelines and Chubb policies and procedures is expected.

• Provide response to relevant requests and enquiries from Agents through all channels of communications
• Liaise with other department(s) and unit(s) as necessary to enable accurate advice and solution be provided as part of the requests or enquiries coming through from Agents
• Ensure requests and enquiries handled are followed through to desired completion
• Eliminate call backs by ensuring the Agents are properly informed of next actions and expected results at first contact
• Utilize necessary systems and all available references in day-to-day work to achieve standards and service level set

• Knowledge in usage of Microsoft Outlook, Microsoft Word and Web Conferencing
• Fluent in English & Bahasa communication (written and spoken)
• Ability to speak in Mandarin or Tamil is an advantage
• Result oriented, execution focused, adaptable, has initiative and fairly independent
• At least 2 years’ experience in general insurance, financial industry related or call center environment
• Dealt with inter-department and multiple stakeholders as part of work
• Minimum SPM
• Diploma or Certifications relating to Insurance, Business, Marketing or Communications preferred

• Provide response to relevant requests and enquiries from Agents through all channels of communications
• Liaise with other department(s) and unit(s) as necessary to enable accurate advice and solution be provided as part of the requests or enquiries coming through from Agents
• Ensure requests and enquiries handled are followed through to desired completion
• Eliminate call backs by ensuring the Agents are properly informed of next actions and expected results at first contact
• Utilize necessary systems and all available references in day-to-day work to achieve standards and service level set

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